Using the "LEARN Model" to resolve guest complaints

Abstract: The demands of guest in the hospitality industry and their satisfaction with the services they have consumed have become a prevailing competitive tool. Today, the guest as an individual is capable of damaging the reputation of a hospitality service provider by telling others of his/her exp...

Full description

Permalink: http://skupnikatalog.nsk.hr/Record/nsk.NSK01000730136/Similar
Matična publikacija: Tourism and hospitality management
14 (2008), 2 ; str. 241-250
Glavni autor: Galičić, Vlado (-)
Ostali autori: Ivanović, Slobodan, ekonomist (-)
Vrsta građe: Članak
Jezik: eng
Predmet:
Online pristup: Tourism and hospitality management

APA stil citiranja

Galičić, V., & Ivanović, S. (2008). Using the "LEARN Model" to resolve guest complaints: Using the "LEARN Model" to resolve guest complaints. Tourism and hospitality management, p. 4.

Chicago stil citiranja

Galičić, Vlado, and Slobodan Ivanović. "Using the "LEARN Model" to resolve guest complaints: Using the "LEARN Model" to resolve guest complaints." 2008: 4.

MLA stil citiranja

Galičić, Vlado, and Slobodan Ivanović. "Using the "LEARN Model" to resolve guest complaints: Using the "LEARN Model" to resolve guest complaints." 2008: 4.