APA stil citiranja

Galičić, V., & Ivanović, S. (2008). Using the "LEARN Model" to resolve guest complaints: Using the "LEARN Model" to resolve guest complaints. Tourism and hospitality management, p. 4.

Chicago stil citiranja

Galičić, Vlado, and Slobodan Ivanović. "Using the "LEARN Model" to resolve guest complaints: Using the "LEARN Model" to resolve guest complaints." 2008: 4.

MLA stil citiranja

Galičić, Vlado, and Slobodan Ivanović. "Using the "LEARN Model" to resolve guest complaints: Using the "LEARN Model" to resolve guest complaints." 2008: 4.