Using the "LEARN Model" to resolve guest complaints
Abstract: The demands of guest in the hospitality industry and their satisfaction with the services they have consumed have become a prevailing competitive tool. Today, the guest as an individual is capable of damaging the reputation of a hospitality service provider by telling others of his/her exp...
| Permalink: | http://skupnikatalog.nsk.hr/Record/nsk.NSK01000730136 |
|---|---|
| Matična publikacija: |
Tourism and hospitality management 14 (2008), 2 ; str. 241-250 |
| Glavni autor: | Galičić, Vlado (-) |
| Ostali autori: | Ivanović, Slobodan, ekonomist (-) |
| Vrsta građe: | Članak |
| Jezik: | eng |
| Predmet: | |
| Online pristup: |
Tourism and hospitality management |