Delivering satisfaction and service quality
| Permalink: | http://skupnikatalog.nsk.hr/Record/ffzg.KOHA-OAI-FFZG:3005 |
|---|---|
| Glavni autor: | Hernon, Peter (-) |
| Ostali autori: | Whitman, John R. (-) |
| Vrsta građe: | Knjiga |
| Jezik: | eng |
| Impresum: |
Chicago ; London :
American Library Association,
2001.
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| Predmet: |