Padlee, S. F. (2019). The relationship between service quality, customer satisfaction and behavioural intentions in the hospitality industry: The relationship between service quality, customer satisfaction and behavioural intentions in the hospitality industry. Tourism and hospitality management, p. 5.
Chicago stil citiranjaPadlee, Siti Falindah. "The relationship between service quality, customer satisfaction and behavioural intentions in the hospitality industry: The relationship between service quality, customer satisfaction and behavioural intentions in the hospitality industry." 2019: 5.
MLA stil citiranjaPadlee, Siti Falindah. "The relationship between service quality, customer satisfaction and behavioural intentions in the hospitality industry: The relationship between service quality, customer satisfaction and behavioural intentions in the hospitality industry." 2019: 5.