Ipa and Servperf quality conceptualisations and their role for satisfaction with hotel services - Babić-Hodović, Vesna; Arslanagić, Maja; Banda, Amra; Sivac, Amina (2019)
Bibliografija: str. 13-16.
Keywords: Hoteli -- Hotelska industrija -- Kvaliteta usluge -- Zadovoljstvo