IT and business process performance management : case study of ITIL implementation in finance service industry - Spremić, Mario; Žmirak, Zlatan; Kraljević, Krunoslav (2008)
30th International Conference on Information Technology Interfaces, Cavtat - Dubrovnik, June 23-26, 2008
Bilješke uz tekst ; bibliografija: 9 jed
Keywords: Informacijske tehnologije -- Državna revizija